You-Get operates from a business perspective, hence envisions a BPM implementation not only as an IT project. In the end it is the goal for the end users of the Customer business processes to operate as efficient and optimal as possible, in which the deployment and implementation of IBM BPM should be seen as a (tool) means. The software component is important to deliver flexible, efficient and automated processes. However, the people working with the processes are the key stakeholders in the project. Intense cooperation to come to optimal requirements, training and guidance to support the transition to a process oriented organization with the required business support, knowledge transfer to be able to move on independently and governance through the setup of a knowledge center, are all equally as important as well.